If we cancel, do we get a refund of the amount paid?
Yes, if you cancel before the cancellation deadline. Our deadline is 14 days before the trip starts. If you cancel within the last 14 days before the trip starts, the amount will not be refunded.
If the trip is cancelled, will we get a refund of the amount paid?
Yes – if we cancel the trip, you will receive a full refund.
What happens in the event of bad weather?
If the weather conditions are so bad that we can’t complete the trip as planned, we’ll first consider the possibility of moving the trip to another time or another day. If this is not possible, the trip will be cancelled, and you will be refunded the amount paid.
Where is the meeting point?
The meeting point is at our booking office in the centre of Reine unless otherwise agreed upon. The address is: Reine Ytre Havn 1, 8390 Reine. Look for the blue door in the basement of the white house in the city centre.
What time will we meet?
On all our trips, you must be at the meeting point 20 minutes before the trip starts.
Where can we park?
There is a large parking lot just beyond our booking office. If you’re driving, we recommend that you park your car there to maintain the “clean and tidy” feel of Reine city centre.
Do we need to bring the ticket?
In order to avoid excess strain on the environment, we prefer that you do not print your ticket. When you show up for the trip, the only thing you need to do is remember the name the booking was made under.
What should we wear?
We recommend that you wear warm clothes – woollen underwear is a great idea to stay warm, but other than that you can wear normal clothes. Remember to bring a hat, mittens and a scarf, even on warm summer days. Water-repellent shoes with good ankle support are recommended. You can borrow warm coveralls and rescue equipment from us during boat trips.
What do we need to bring?
You don’t need to bring anything. However, we do recommend that you bring food and drinks with you on the trips that include a walk. We have coffee and tea available on the fishing boat, and on the trips to Lofotodden National Park and Refsvikhula.
For hiking trips, different recommendations apply – please see a separate section below for this information.
Can we bring a camera?
Yes, you can, but be prepared for potential sea spray, especially on low, open boats. Wrapping your camera in something to protect it from the spray could be a good idea.
When is the best time of year to visit?
It all depends on what you want to experience. “Skreifiske”, the fishing of Norwegian cod, usually takes place from mid-February to mid-April. Other types of fish can be fished year-round. In Reine, we see the midnight sun from 27 May to 17 July. The birds usually nest from mid-April to mid-September. In August and September, you’ll see more blooming flowers and varying colours in Lofoten.
Is there disability access on the tours?
Our hikes are set in natural terrain where there is no adapted path for wheelchairs. When it comes to our fishing trips and RIB trips, we have more flexibility with regards to making the tour accessible for people with disabilities.
We’d like to work directly with the guest in each individual case, since there’s no standard solution that works for everyone – so please get in touch with us before booking your trip, and we’ll be happy to help you.
Will we get seasick?
It’s very rare that we experience someone getting seasick on our RIB tours. However, the sea in Lofoten is rarely completely calm, and you have to expect some waves and turbulence. If you tend to get seasick, or if you’re worried you may become seasick, taking a seasickness tablet may be an option for you.
Do we get seasickness tablets from you?
No, unfortunately we do not provide seasickness tablets. You’ll have to arrange this in advance on your own.
What do we do with the fish we catch?
Of the fish you catch yourself, you can take as much as you want with you. When you take a tour with us, you don’t have to pay extra for this. We also have seafood shipping boxes that are approved for air transport if you catch so much fish that you want to take some all the way home with you.
How much fish can we take?
You can take as much as you want of the fish you’ve caught yourselves. However, there are restrictions on how much fish you can take out of the country.
What kind of fish will we catch?
The fish that swim in the sea around Lofoten, which we most often get on deck, are cod, pollock, ling, haddock, cusk and mackerel. Redfish and catfish are rarer. Skrei, the Norwegian cod, comes down to Lofoten during the winter, usually in the period from mid-January to mid-April.
Can we fish for Norwegian cod all year round?
No, Norwegian cod is a migratory fish that comes down from the Barents Sea to spawn. This happens in the winter, normally from mid-January to mid-April. We recommend travelling in March/April if you’d like to fish for Norwegian cod.
Can we borrow fishing rods from you?
We don’t have fishing rods available for loan or rental. The fishing equipment we use is the traditional Norwegian “juksahjulet”. We have six fishing stations on board our boats.
What is the age limit on these trips?
We haven’t set any age limit on our trips. We adapt our tours to the guests who are coming with us.
Can we bring small children along?
Yes, you can. Our trips are planned so that everyone can take part. We have rescue equipment available for infants, children and adults.
I'm pregnant, can I come on the trip?
We adapt our trips to the guests who are accompanying us. Being pregnant doesn’t mean that you can’t come along on a trip, but there may be certain trips we would recommend to you over others. We recommend that you contact us before booking if you’re pregnant.
Will we stay on the boat the entire time?
This depends on which trip you choose – we have some trips where you stay on the boat the entire time, while others include a hike. We use RIBs to get to the starting point on all of our mountain hikes.
For more information on walks and mountain hikes, see below.
Will we get wet?
You should be prepared for the fact that there may be sea spray on the trip, even though this isn’t something that occurs on every trip. It’s fairly rare but can certainly occur. If it rains, you will get wet since you’ll be sitting in an open boat. The coverall we’ll lend you is water-repellent
Can we borrow rainwear from you?
We don’t have rainwear available for loan, but we have coveralls that are water-repellent that you must wear onboard the boat.
Do we need to bring our own life jackets?
No, we provide all the rescue equipment you need to take part in the trip.
Unfortunately, you can’t use your own rescue equipment on board. This is because we need to have documentation on the proper maintenance of all rescue equipment, and the equipment must be approved for our use.
What kind of boat is used on the trip?
We use RIBs (Rigid-inflatable boats) on all our trips. RIBs are stable and seaworthy boats with fixed hulls and inflatable pontoons along the edges.
How big is the engine on the boats?
Our boats have two 300 HP engines.
Why do the boats have two engines?
We have two engines on our boats for safety reasons. There are two separate systems, which means that if we get into trouble with one, we still have the other one available for use.
Why do you use RIB?
We use RIB because it’s the best boat to use for the trips we offer. With RIB boats, we’re stable in the water, we can drive close to land, and we can get close to the wildlife.
How fast do you drive?
The speed is adjusted according to the guests on board and the conditions at sea. Safety is the most important thing for us, so we don’t have a fixed speed, or a maximum speed for the trips.
What is the difference between walks and mountain hikes?
On our walks, we move more horizontally, without going too high in terms of change in altitude. Our mountain hikes are steep and involve going higher in the terrain.
Do you offer standalone hikes without the use of a boat?
We use boats on all of our half-day and full-day trips.
What should we bring on walks and mountain hikes?
The trips take place in open and exposed terrain. Bring sunscreen, warm clothes, swimsuit and rainwear. You also need to bring water and a packed lunch, as well as a camera if you wish.
Will we get water along the way?
We’ll pass by small streams on most of our trips, where you can fill up your water bottle with water. However, we can’t guarantee that there will be water in the streams, so bring plenty of water with you.
Can I wear sneakers?
No, it is not recommended to wear sneakers on our walks or mountain hikes. The trips are sometimes set along steep and/or rough terrain, and the conditions can be wet and slippery. It’s important to wear hiking boots with a good sole and good support for the ankle.
How rough is the terrain?
Our walks follow natural paths with elements of rock piles and sandy beaches.
Our mountain hikes are mainly off the beaten path. The mountainside is steep, and we hike through thickets and rocky outcrops. Having good balance and being familiar with wild nature is a great advantage.
What if the trip ends up being too challenging for me?
The vast majority of our trips are developed with this in mind. In most cases, it will be possible to end the trip or turn back whenever you want.
Do I have to hike all the way to the top?
No, you don’t have to hike to the top. You’ll get to enjoy a fantastic view and a nice nature experience even if you choose to stop before we’ve reached the peak. However, one of our trips has a different end point than the meeting point. On this trip, it won’t be possible to turn back along the way.
What do I do if I'm not sure that I can handle the trip?
In that case, we’d love to speak with you before you’ve booked a trip, so that we can help you find the right trip for you.